Returns & Exchanges Policy

Why Our Policy Is Final Sale

Every garment we produce is a one-of-one commission. Your measurements are taken in person, your cloth is selected from a specific mill and lot, your pattern is cut and opened in your name, and your details — lapel, lining, monogram, button choice — are recorded against your file. Nothing we make can be re-sold, re-stocked, or re-fitted to another client.

Accessories and shirting are likewise committed to your order at confirmation. Because our runs are small and our cloth is sourced by the bolt, returned stock cannot be put back into inventory.

No Returns, Exchanges, or Refunds

• Orders cannot be cancelled once confirmed and paid
• Deposits are non-refundable once cutting begins
• Garments cannot be returned for a refund or store credit
• Size, colour, and style changes are not treated as exchanges
• Gift cards are non-refundable and cannot be redeemed for cash
• Change of mind, scheduling conflicts, and found “better” options elsewhere do not qualify for any exception

What We Do Instead: The Perfect Fit Promise

We do not need a returns policy because we do not ship you something that does not fit. Your commission is finished to the standard we stand behind, and we handle the fit ourselves:

• Complimentary alterations on your bespoke commission until the fit is right
• Mobile atelier service — we come to you for fittings, adjustments, and delivery across the Lower Mainland
• Lifetime care & pressing so your garment continues to wear properly for years

If a garment does not fit or a detail is not as ordered, contact us and we will correct it. Our remedy is that we make it right — not that we take it back.

Approval Before We Cut

To keep the process risk-free for you, nothing is cut until you have approved the cloth, the measurements, and the order specification. You review and confirm your selection with your tailor before payment is taken. Please raise any question about cloth, styling, or delivery timing at that stage — after confirmation, the order is final.

Damage or an Incorrect Item on Arrival

We do not accept returns, but we do stand behind what leaves our hands. If your order arrives damaged, or is not the item you confirmed, notify us within 7 days of delivery with photographs and your order reference. We will assess the issue and remedy it — through repair, remaking, or correcting the commission. We cannot offer a refund or a return shipment for these cases.

Payments, Chargebacks & Fraud Prevention

Orders are processed through Clover and Stripe with billing verification and a digital transaction signature confirming you accepted this policy at checkout. Because all sales are final, a chargeback filed against a confirmed order will be disputed with your signed confirmation, order specification, and delivery records.

Exceptions Required by Law

Nothing in this policy limits rights that cannot lawfully be waived under British Columbia or Canadian consumer protection legislation. Where a statutory right applies, we will honour it.

Changes to This Policy

We may update this policy from time to time. The version published here applies to orders placed on or after its effective date; orders already confirmed remain governed by the policy in effect when they were placed.

Contact Us

Questions about an order, a fit, or this policy: